Wednesday, 15 February 2012

You can't train people to be social - Harold Jarche

Harold Jarche summarises the difficulties in training people to engage with social media and provides a useful list of pointers for creating a supportive social environment.

http://www.jarche.com/2012/02/you-simply-cant-train-people-to-be-social/

Tuesday, 14 February 2012

Getting to Social - Harold Jarche

Harold Jarche explores the idea that use of social media is comparable to using a new language - you have to start at the beginning and experience it for yourself in order to understand its values and conventions:

http://www.jarche.com/2012/02/getting-to-social/

Friday, 10 February 2012

Tuesday, 31 January 2012

Monday, 23 January 2012

Community management: planning the week

A useful timetable by Richard Millington to help Community Managers plan their activity for the week:

http://www.feverbee.com/2012/01/planning-the-week.html

He also provides a useful Community Management Map which describes the four stages of online community development: inception, establishment, maturity and mitosis.